How to Order
Navigating your account.
You can now find your orders under the My Orders tab, your account profile and invoices under the My Account tab, information regarding your AJE PrePay, Credits, Promotional Discounts, AJE Rewards, and Referral Rewards under Discounts and Credits, ...
Can I update my order with a new file?
Please contact us as quickly as possible if you need to add or change your manuscript file. We will always try to change your file for you, but this may not be possible, especially if you contact us more than 24 hours after the order was made. Please ...
How do I order your services?
Thank you for your interest in our service. To purchase our services you will need to follow the steps below: 1. Log in to your account or create an account here: http://www.aje.com/register 2. Click on "submit a manuscript" if this is your first ...
How do I change my paper's word count?
When you start an order and upload your file, we will automatically calculate your document's word count and price. Our website knows to omit the parts we don't edit, like your reference list and numeric table data. Our automatic word counter is a ...
Will you keep my tracked changes?
When you send us a Word document for editing or translation, we will accept all of your tracked changes before we begin working on your manuscript. We will preserve all of your comment bubbles and highlighted text. The file we return to you will ...
How do I reset my password?
You have four options when you create an account: use your Google login, use your LinkedIn login, your ORCID, or fill out a form to create your AJE account. You will need to login using the same method you used to create your account: Google Login If ...
How can I ensure that I receive emails from AJE?
If you are not receiving AJE emails, such as those we send when your order has been completed, your email provider may be sending them to your SPAM folder. To ensure that you receive our emails in your inbox, please add support@aje.com to your ...
How do I cancel my order?
If you need to send us a new manuscript file, please contact us within 24 hours of placing your order. We may not be able to update your files for you after 24 hours. If you chose the wrong payment method or entered the wrong invoice or billing ...
What file type can I upload for English Editing?
We accept these file types for editing as long as each individual file is smaller than 128 MB. doc docx odt ott ppt pptx rtf shw stw txt xls xlsx LaTeX (.tex) There are no file type restrictions to secondary files that are uploaded only for our ...
How do I contact you for help?
Our business hours are Monday through Friday from 9 a.m. to 6 p.m. (U.S. Eastern time zone) and we respond to inquiries within 1 business day. If you can't find the answer to your question in the frequently asked questions, you are welcome to contact ...
Do I have to wait for a price quote?
At AJE, most of our prices are set in advance based on the service you choose, your total word count, and how quickly you need your order completed. You do not have to wait for a price quote before you order. Our Custom Illustration and Book Editing ...
Are weekends and holidays included in deadline calculations?
Weekends are not included when calculating our deadlines, so if you submit your paper on a Thursday with a four-day turnaround time, it will be ready for you by the following Wednesday. The specific deadline will be displayed in the purchasing cart. ...
What is included in the word count?
When calculating the number of words in your paper, we include all of the text that will be edited or translated as well as any in-text citations. We calculate your word count automatically when you order, but you have the option to override our ...
What happens if I enter the wrong word count?
Our staff members will verify each paper’s word count before it is assigned to an editor. If we find that your file’s word count is over the word range that you selected, then we will e-mail you with further instructions. Usually, your paper will not ...
How do you keep my work safe and confidential?
Your research paper is completely secure and confidential at AJE. Each one of our editors is required to sign a confidentiality agreement before working on your paper. This agreement is a legally binding contract that goes a step beyond the ...
How can you help with my thesis or dissertation?
If your dissertation has fewer than 40,000 words (not including references or table data), we can provide Standard Editing or Premium Editing for your thesis or dissertation, and we can format your tables. Please note that we do not currently offer ...
What if I don’t want you to work on my entire paper?
Please highlight or otherwise mark the sections that you want us to ignore and include instructions telling us which text you need edited when you create your order. Keep in mind that unedited portions of the paper will not be covered by your editing ...
How many papers can I submit in one order?
We cannot edit multiple papers in one order. Our policy is that everything in an order must relate to a single manuscript; a main document, responses to reviewers, and/or a cover letter can be combined, but two different papers cannot. Currently, the ...
Do I need to include my figures and tables in my editing order?
If you do not want the text in the figures or tables edited, including the figures and tables in your editing order is not required. You may wish to upload these items as secondary files if you think they will help the editor understand the content ...