If you need to send us a new manuscript file, please contact us within 24 hours of placing your order. We may not be able to update your files for you after 24 hours.
If you chose the wrong payment method or entered the wrong invoice or billing address information, you do not need to create a new order.
If you need to change the billing information on your invoice, please contact us and provide the correct information. We will update the invoice for you.
If you paid for the order, but you need to change the payment method, please contact us. We can create a new payment link for you and refund the original payment once we receive the new payment.
If you chose a bank transfer payment method and you want to pay online, please wait for the payment link to appear in your account. After three hours of creating the order, a payment link will be available for you to make the payment in your account by Paypal, credit card, WeChat, UnionPay, or Alipay.
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How do I order your services?
Thank you for your interest in our service. To purchase our services you will need to follow the steps below: 1. Log in to your account or create an account here: http://www.aje.com/register 2. Click on "submit a manuscript" if this is your first ...
How many papers can I submit in one order?
We cannot edit multiple papers in one order. Our policy is that everything in an order must relate to a single manuscript; a main document, responses to reviewers, and/or a cover letter can be combined, but two different papers cannot. Currently, the ...
Can I update my order with a new file?
Please contact us as quickly as possible if you need to add or change your manuscript file. We will always try to change your file for you, but this may not be possible, especially if you contact us more than 24 hours after the order was made. Please ...
Do I need to include my figures and tables in my editing order?
If you do not want the text in the figures or tables edited, including the figures and tables in your editing order is not required. You may wish to upload these items as secondary files if you think they will help the editor understand the content ...
What if I don’t want you to work on my entire paper?
Please highlight or otherwise mark the sections that you want us to ignore and include instructions telling us which text you need edited when you create your order. Keep in mind that unedited portions of the paper will not be covered by your editing ...