Can I update my order with a new file?
Please contact us as quickly as possible if you need to add or change your manuscript file. We will always try to change your file for you, but this may not be possible, especially if you contact us more than 24 hours after the order was made. Please note that adding new material to your order may require us to extend your deadline, returning your paper to you on a later date.
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How do I cancel my order?
If you need to send us a new manuscript file, please contact us within 24 hours of placing your order. We may not be able to update your files for you after 24 hours. If you chose the wrong payment method or entered the wrong invoice or billing ...
Do I need to include my figures and tables in my editing order?
If you do not want the text in the figures or tables edited, including the figures and tables in your editing order is not required. You may wish to upload these items as secondary files if you think they will help the editor understand the content ...
What file type can I upload for English Editing?
We accept these file types for editing as long as each individual file is smaller than 128 MB. doc docx odt ott ppt pptx rtf shw stw txt xls xlsx LaTeX (.tex) There are no file type restrictions to secondary files that are uploaded only for our ...
How do I order your services?
Thank you for your interest in our service. To purchase our services you will need to follow the steps below: 1. Log in to your account or create an account here: http://www.aje.com/register 2. Click on "submit a manuscript" if this is your first ...
How many papers can I submit in one order?
We cannot edit multiple papers in one order. Our policy is that everything in an order must relate to a single manuscript; a main document, responses to reviewers, and/or a cover letter can be combined, but two different papers cannot. Currently, the ...