How can I ensure that I receive emails from AJE?
If you are not receiving AJE emails, such as those we send when your order has been completed, your email provider may be sending them to your SPAM folder. To ensure that you receive our emails in your inbox, please add support@aje.com to your contacts list. Because each email provider is different, please refer to your email provider’s help pages for more information about accessing and adding contacts to your contacts list.
You may also need to ensure that the email you used when you registered on aje.com was entered correctly and is still valid. If the email address you enter as a user name contains an error, such as name@email.comm instead of name@email.com, you will not receive our messages. Likewise, if you have moved to a new university or institution please verify whether the email address linked to your AJE account is still active.
If you need to update the email address affiliated with your AJE account, please log into your account and click on the "Account" tab to submit a new one.
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What is AJE Rewards?
AJE Rewards is our loyalty program. Through the program, you will receive: Persistent discounts on future purchases based your loyalty level: Welcome (1-18,000 points): no persistent discount Premier (18,001-54,000 points): 5% persistent discount on ...
How do I use my AJE rewards?
Your available AJE Rewards discount will automatically be applied on the checkout page when you make an AJE Professional Services purchase.
Joining the AJE Rewards loyalty program
You will be automatically enrolled in the AJE Rewards program when you register an AJE account. The following loyalty rewards will automatically apply upon checkout. Welcome (1-18,000 points): no persistent discount Premier (18,001-54,000 points): 5% ...
What do I do if the paper AJE formatted is not formatted correctly?
If you have ordered Manuscript Formatting and have received a negative comment about the formatting in the paper that we returned to you, contact us and send the following files: The paper that the journal reviewed The journal editor's or reviewers' ...
What do I do if the table that AJE formatted is not formatted correctly?
If you have ordered our Table Formatting service and have received a negative comment about the formatting of the table(s) that we returned to you, please contact us and send the following files: The table files that the journal reviewed The journal ...